PBS Service 4

Proactive Business Solutions

Process Management

Every business is made up of processes. These processes are usually at various stages of control, meaning some are documented and measured, and others happen by chance or individual choice.

Out of control or ill defined processes are a significant source of waste for every business and a large contributor to customer dissatisfaction.

PBS works with your subject matter experts to document your processes, to put measurement systems in place to keep them from degrading over time, and to set up an alarm system for poor process performance.

Services

	Documenting process activities, decisions, handoffs, and time frames
	Building measurement systems based on customer needs
	Controlling variation and taking corrective action